Sort Out Your Customer Orders

How do you decide on demand allocation of inventory to customer orders?

In times of shortage risk, some manufacturers are tempted to hard allocate inventory.  The stock is held against the sales order upon order confirmation.

The inventory cannot be consumed for other orders.

All customers are born equal.  Yet some are “more equal than others”.  Every company has their customers who they place at a higher priority than others.

Isn’t hard allocation the best way to ensure that your most important customers get their product?

If you do hard allocate inventory at the point of order entry, does that eliminate the need to perform MRP runs for that order?

Short answers: Definitely not.  Yes, but at a huge cost to flexibility and very little benefit.

I will describe why, and then give you an Excel tool to download that proves it.

The tool is built on our simple Ten Minute Material Planner and it shows you how hard allocation leads to lower performance.  Follow this link to download and then return to read the rest of the article.

Demand Planning Service Levels

Best practices in demand planning calls for a service level to be allocated to customers.  This method will size stock and capacity to ensure that certain products and customers have a higher availability than others.

Calculating a service level depends on demand analytics, performed on large volumes of historical data.

Invariably, you’ll need a forecast and a way to define and measure forecast error.  There are some fundamental principles to forecasting, as I wrote about in an earlier article.

However, not all manufacturers can get meaningful results from forecasting at all.  Demand planning in medium- to high volume manufacturing is often easier than for high-mix/low volume production.

In a make-to-order business, it is more important to manage the orders you have on hand, rather than trying to reduce uncertainty and predict the future.

It is understandable that manufacturers look to a simple demand planning method.  A rule that is easy to understand and ensures the most important customers get their order filled on time.

When Does Hard Allocation Work and When Does It Fail?

Hard allocation of inventory holds aside stock against a customer order.  This is also sometimes known as “Hard Pegging”.

Soft allocation (sometimes “soft pegging”) can show the matching of demand with supply at the order level.  However, the inventory is not reserved against the order; it is just pegged and visible to the planner.  The planning process is free to peg it to a different sales order in a subsequent planning run.

Inventory is best managed with FIFO (first-in-first-out) principles.  Hard allocation violates FIFO, because a long lead-time order can consume inventory, even though there may be some demand and supply that comes in between.

Check the following example:

Hard allocation versus FIFO

Customer A orders on a long lead-time.  There is enough stock to fill the order by hard allocation, even though it is not due for another 4 weeks.

Customer B wants to place a smaller order on a short lead-time.  There is a supply order that will arrive in time to supply Customer A, but too late to supply customer B.

Hard allocation clearly reduces availability of stock.  If you hold aside the inventory that Customer A needs, then you are unable to supply Customer B.  Follow FIFO and keep the stock flexible: Both customers can be satisfied.

This phenomenon arises from a variability in lead-times.  If all customers worked to the same lead-time for the same product, then sales orders would be FIFO and hard allocation would still give you a FIFO inventory result.

Wouldn’t give you a better result than no hard allocation.  Doing about the same is the best you will get.

Furthermore, uniform lead-times are rarely something you can rely upon.

Demand Planning with Variable Customer Lead-Times

In times of plenty, everyone is happy with standard lead-times.  MRP systems hum away.  Orders are placed, but not chased.  We know straight away what is the best range at which to forecast.

In times of shortage, lead-times go out the window.  Even in these current economic times of supressed demand, companies are looking for any way to save cash.

Those days of inventory everywhere are going and they ain’t never coming back.

We might compile data in the item master and place lead-time settings against each part.  But if there is a shortage and an urgent customer requirement, do we place an order and wait patiently?  Er, no.

We get on the phone with the supplier and expedite.  Rush that order through, and maybe go looking for alternatives if they can’t satisfy our needs.  And we fully expect our customers to do the same to us.

Download the Example

This is an example with five customers that place orders against nine different products.  Of course, you can insert your own data in here.Demand Allocation - Excel Example

Each customer has a variable lead-time that is applied if the “Lead Time” is set to variable.  Otherwise it is an even 30 days.

Each run is going to be different, based on a random order quantity from a list of sales orders.  The menu sheet scores each run with 5 points for an on-time delivery, 3 points for a late delivery and zero points for an out of stock.

Before you download the example, please fill in this quick one-question survey:

Let us know how you get on.

56 thoughts on “Sort Out Your Customer Orders”

  1. Makes perfect sense to me Kien. To add to what you are saying – one of our clients wanted to make sure their “1st class” customers got preferential supply. The answer – once you are down to say 20% of the safety stock level, tell your 2nd class customers that you are out of stock.

  2. Thanks a thoughtful look at this.
    It might make sense for low volume materials on project manufacturing. For mass production it ties your hands and prevents you accepting short lead time orders.

  3. great blog! we use hard allocation to protect our customers- those ones that are “more equal” than others. your tool shows better service over all for soft alocation, but if an OTD for a VIP customer scores more than an OTD for a normal customer then hard allocation could still beat soft.

  4. Nigel Pitts-Drake

    A very interesting read. We often “ring fence” products for our more favoured/higher margin customers and when push comes to shove, they are first in the pecking order.

  5. Gabriele Tettamanzi

    Great article, thank you. We could also flexibly allocate production to customer order,at least the capacity of finished products lines. Gabriele

  6. Pingback: Sort Out Your Customer Orders » Planning

  7. Pingback: Supply chain » Sort Out Your Customer Orders

  8. Pingback: Sort Out Your Customer Orders | Analysis

  9. Pingback: Company News - Sort Out Your Customer Orders

  10. Pingback: Making use of demand patterns to manage unpredictabiliy | Infemed

  11. Pingback: Decrease Time to Convert Customer Orders to Delivery | Metal Age

  12. Pingback: Decrease Time to Convert Customer Orders to Delivery | Swfl Soccer

  13. Pingback: Managing Uncertainty By Making Use Of Demand Behaviour | Kozmeticki Salon Lotos

  14. Pingback: Improving Customer Service | Salman Aljugjawy

  15. Pingback: Decrease Time to Convert Customer Orders to Delivery | Au Gulf Coast Plan

  16. Pingback: Expanding the Customer Orders | Willie Mays The Life The Legend

  17. Pingback: Sort Out Your Customer Orders » Customer service

  18. Pingback: Sort Out Your Customer Orders « Business

  19. Pingback: Business and Production Planning – An Introduction | E2 Game

  20. Pingback: Decrease Time to Convert Customer Orders to Delivery | Enzimologia

  21. Pingback: Decrease Time to Convert Customer Orders to Delivery | Art Of Oregon

  22. Pingback: Expanding the Customer Orders – Order Processing Service | Algo Web

  23. Pingback: The Benefits from Production Planning Excellence | K2 Cinque Cerri

  24. Pingback: The Benefits from Production Planning Excellence | Rappa Hannock Bloggers Forum

  25. Pingback: TopBenefits of Manufacturing Planning for Small Manufacturing Organisation | Lasa Panta

  26. Pingback: Improving Customer Service | Cult Productions

  27. Pingback: Benefits of Manufacturing Planning for Small Manufacturing Firm | Geek Trivia

  28. Pingback: Making use of demand behaviour to manage uncertainty | Airtech Instrument Co Inc

  29. Pingback: Decrease Time to Convert Customer Orders to Delivery | 360 Zhanshi

  30. Pingback: How You can Employ Better Planning in your Manufacturing Organization | Waves N Styles By Marilyn

  31. Pingback: Decrease Time to Convert Customer Orders to Delivery | Ask Fritz

  32. Pingback: The Benefits from Production Planning Excellence | The Bside Online

  33. Pingback: Improving Customer Service | Wbsol

  34. Pingback: Making use of demand patternsto control unpredictabiliy | Weddings By Glacys

  35. Pingback: Expanding the Customer Orders – Order Processing Service | Vote Filippou

  36. Pingback: The Benefits from Production Planning Excellence | Worlds Greatest Dj Awards

  37. Pingback: Decrease Time to Convert Customer Orders to Delivery | The Cuban Evolution

  38. Pingback: Improving Customer Service | Emotions Autravail

  39. Pingback: Customer Relationship Management | McMaster Mcds

  40. Pingback: Handling Uncertainty By Making Use Of Customer Demand Behaviour | Jackie Cloren

  41. Pingback: Production Goals – Decrease Time to Convert Customer Orders to Delivery | 3rd Coast Seed Company

  42. Pingback: Utilizing demand behaviour to control unpredictabiliy | Pdi Al

  43. Pingback: Improving Customer Service | Deal And Associates

  44. Pingback: Expanding the Customer Orders | Deloache

  45. Pingback: Sort Out Your Customer Orders | Electronics

  46. Deepak G Pardeshi

    Dear All,
    As per your tool, we have no. of SKU”s available with us,We have no of customer also & No. of orders are coming. But the orders are not serve on FIFO basis. Please could you please explain me to Tackle this situation. We have track the details with datewise also.

  47. Dattatraya Joshi

    There are product mix, where some common components are used – as for example Bearing No. XXXX is used for say 3 SKUs, Common length and dia and spec pipe is used for say 4 SKUs so on and so for.
    In this scenario, instead of assembling the finished product ahead of due date and putting to Finished Goods Inventory, it would be better to to stock components (parts) so that, assemblies can be completed just on due date and product can be pushed to customer/market.
    This will further economize operations as funds for these common items would not get blocked, and flexibility of components will be better.
    I am expressing my opinion and experts can comment, please.

  48. Pingback: Inventory Planning | onlinesystembackup.com

Leave a Comment

Scroll to Top